We aim to dispatch all orders placed before 4PM (GMT) on the day they are received (Monday to Friday), orders placed after 4PM are processed next working day. Please note that on sale items and during busy times it is possible that some orders might take longer to process and would be dispatched next working day.
All delivery times are indicative only. We will not be liable for any loss or expenses sustained by you arising from any delay in the delivery of the Goods.
Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.
Orders will be dispatched only after we receive cleared payment.
We are unable to change delivery address or make any changes to the orders once items have been dispatched.
Please note that we will have no liability to you in respect of any delay in delivering the Goods as a result of circumstances beyond our reason able control, including but not limited to: delay or failure caused by adverse weather, strikes or transport problems.
Your order will be sent by Royal Mail 1st Class post. Please note that 1st Class deliveries are not guaranteed to arrive next day, or on a specific date. If your order requires a guaranteed next day delivery you should consider choosing Royal Mail Special Delivery option.
While Royal Mail aim to deliver 1st Class mail next day, it is usually delivered within 1-3 days, and there is no guarantee your order will arrive next day. During busy times delivery can take longer than 3 days.
When this option is selected your order will be sent using Royal Mail Special Delivery service.
This guarantees your order will have a delivery next day after dispatch (delivery available Monday to Saturday). Orders placed before 2 PM will be dispatched that same day, however orders placed after 2 PM might be dispatched next working day. Please note that there will be no dispatches on weekends.
International orders are usually delivered within 5-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order.
All prices on our Website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc).
You may have to pay import duties and taxes once a package reaches your country.Any local duties, taxes or customs charges that are assessed by your government are your responsibility. We have absolutely no control over these charges and cannot assess what they would be.
If recipient is away
If no one is available at the delivery address to acceptor sign for the parcel a “Something for you” card will be left informing the recipient that a delivery attempt has been made and providing information on where the parcel can be picked up from or how to arrange a redelivery.
We will not be liable for any delay caused by recipient being away or otherwise unable to accept the parcel(s). If the recipient is away the Royal Mail Special Delivery cost will not be refunded.